The digital twin

No company can neglect measures to improve customer satisfaction. More and more machine and system manufacturers are optimizing their after-sales service strategy and focusing specifically on expanding digital services. The customer portal is at the center of attention: it serves as a central point of contact for all customer needs - around the clock and regardless of the end device used.

Digital Twins transform a classic service portal into a multifunctional platform. Here, not only spare parts orders or service messages are triggered - the virtual image of your machines and systems supports the entire after sales & service process and, thus, contributes to strong and sustainable customer relationships:

• Transparency is in high demand: With the digital machine file, you can document the entire history of your assets and ensure that data is up to date. Additional documents, plans or instructions are always at your fingertips. Seamless integration into your ERP system guarantees a single source of truth and helps you avoid redundant file storage.
• Simplify your processes around spare parts identification and ordering! 2D or 3D sketches support navigation through machine structures and ,thus, definite identification as well as direct ordering of wear parts. Upon request, we can implement spare part identification by means of a photo upload: Artificial Intelligence identifies the part instantly, saving valuable time in the service process.
• Top trend self-service: Offer your customers help to help themselves! Inspire your customers with a service bot that answers simple questions immediately using Artificial Intelligence and forwards complex problems to your office staff in a well-documented manner. Extensive knowledge management guarantees that your customers can access the right information for every need. We would be happy to advise you on remote services based on augmented reality, which are particularly popular in times of limited freedom to travel.
• Continuously develop your customer relationship! With an IoT integration, you can implement innovative scenarios such as Condition Monitoring or Predictive Maintenance based on real-time data, offer new software tools for existing machines, or design entirely new business models such as machine-as-a-service or pay-per-use models.

The All for One IIoT Connector links the physical machine with the Digital Twin. It can be used to call up the relevant to-dos for the respective machine in real time, display current parameters via Condition Monitoring, obtain historical data for analysis, and also issue service tickets for the machines directly.

No two customer portals are alike, and the same applies to the digital twin. This virtual image does not always have to include an actual IoT integration of the machine park; many services can be implemented today via a portal solution with ERP integration. You define the type and scope of your Digital Twin! Based on your individual requirements, we develop an individual (IoT) strategy for your company, design smart services, smart maintenance as well as smart processes for your customers - and pave the way for innovative digital business models.

Our many years of experience as well as our precise knowledge of the manufacturing industry make us a competent partner for your digitalization project! An interdisciplinary team is looking forward to talking to you